Jp99 Privacy Policy – Protecting the Information of Malaysian Users
Your privacy is our priority. This policy clearly explains how jp99 collects, uses, stores, and protects your personal information when you use our platform.
Updated: 2026. Applies to all jp99 users in Malaysia.
1. Information We Collect
When you register or use the jp99 platform, we may collect various types of information to ensure our services function properly and securely. This information falls under the following categories:
Account Information
Includes your full name, date of birth, email address, phone number, and identity verification details (such as your IC number) provided during registration or the KYC (Know Your Customer) process.
Financial & Transaction Information
Jp99 records your deposit, withdrawal, and betting activity history within your account. All transactions are processed in MYR via DuitNow, FPX, or local bank transfer payment gateways. We do not store full credit or debit card numbers directly on our servers.
Device & Browser Information
We collect technical data such as IP address, device type, operating system, browser version, and access time. This data helps us detect unusual activity and improve account security.
Platform Usage Data
Records of pages visited, games played, session duration, and your settings preferences are collected for internal analytics and user experience improvement.
2. How We Use Your Information
Jp99 uses the information collected solely for legitimate purposes related to platform operations. We do not sell or transfer your personal data to third parties for marketing purposes without your consent.
Your information is used primarily for the following purposes:
- Account Management: Creating, verifying, and securely maintaining your user account.
- Transaction Processing: Processing deposits and withdrawals in MYR accurately and securely.
- Fraud Prevention: Identifying and preventing suspicious activity, money laundering, or platform abuse.
- Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance to users.
- Service Improvement: Analysing usage patterns to improve platform functionality, interface design, and technical stability.
- Legal Compliance: Meeting applicable legal obligations, including KYC requirements and financial reporting.
3. Cookies & Session Tracking
The jp99 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Essential Cookies: Required for core platform functions such as login, session verification, and transaction security. These cookies cannot be disabled without affecting platform functionality.
- Analytics Cookies: Helping us understand how users interact with the platform — which pages are visited most and how long sessions last. This data is used in aggregate form and does not identify individuals.
- Functional Cookies: Saving your preferences such as language, display settings, and game choices so you do not have to reconfigure them each time you log in.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect your ability to log in or use certain platform features.
4. Data Retention & Security Measures
Jp99 stores your personal information on servers protected with 256-bit SSL encryption. Access to user data is restricted to staff who require it to perform their duties, and all access is subject to strict controls.
Data retention periods depend on the type of information and applicable legal requirements. In general:
- Active account information is retained for as long as the account remains active;
- Financial transaction records are retained for the minimum period required by compliance obligations;
- Technical data and session logs are retained for a shorter period for security and debugging purposes.
Third-Party Sharing: jp99 may share your information with payment service providers (such as DuitNow and FPX), licensed game providers, and law enforcement authorities where required by law. We do not share your personal data with advertisers or third parties unrelated to platform operations without your consent.
5. Your Rights as a User
As a jp99 user in Malaysia, you have rights regarding the personal information we hold about you. These rights include:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
- Right to Rectification: If any of your information is inaccurate or out of date, you may request a correction through the account settings section or by contacting our support team.
- Right to Erasure: You may request the deletion of your personal information, subject to legal obligations that prevent us from doing so (for example, financial transaction records required for compliance purposes).
- Right to Object: You may object to the processing of your data for specific purposes by notifying us in writing.
Jp99 also reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version is always available at jp99.ws/privacy-policy. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
For any privacy-related enquiries or to exercise your rights, please contact the jp99 support team at: [email protected]. You may also visit FAQ us for answers to general questions about your account and privacy.
Questions About Your Data?
The jp99 team is here to help with any questions regarding privacy, data access, or account management. Contact us or check our FAQ for more information.